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Accident/Illness or other Medical Emergency



Call an ambulance directly at 911 in life threatening or serious accident/illness or other medical emergency situations including the following:

  • significant bleeding, incontinence, or other loss of body fluid
  • difficulty breathing
  • chest pains
  • head or neck injury (do not move person)
  • unconscious or unresponsive
  • incoherent (doesn't know own name or what happened)
  • in your judgment an ambulance is needed


Be prepared to give the following information:

  1. Location, name of building, room number and telephone number you are calling from.
  2. Patient complaint or type of incident.
  3. Approximate age and sex.
  4. Conscious?  Alert?
  5. Breathing?  Difficulty?

Then proceed with the following steps:

  1. Call CAMPUS SECURITY (220-5333)
  2. Be prepared to give the following information:
    • name of the building, room and floor location
    • nature of the incident and confirmation an ambulance has been called
    • your name and phone number

Campus security will escort the ambulance to the building as quickly as possible and provide other support as needed.

  1. Call LIBRARY SECURITY (220-7206)
    • Provide the same information as #1 above. (Branch Libraries may have alternate procedures in place given their physical location).
    • Library Security staff will escort the ambulance attendants and Campus Security to the exact floor location as quickly as possible.



  1. If you are unsure if an ambulance is required you can call Campus Security (220-5333), tell them an ambulance may be needed for an emergency and give them the details.  They will call the ambulance and coordinate the response with their staff.  If you don't tell them it is an emergency and an ambulance is required, they will send an officer to investigate first.
  2. The cost of the ambulance for staff is covered under the Blue Cross extended health care benefits.  The cost of the ambulance for the patrons may be covered by similar insurance if they have it.  If they are unable to pay or there is an issue about whether or not an ambulance should have been called, Environment, Health and Safety will pay the cost if a staff member using their judgment of the situation felt an ambulance was required.  Don't let concerns about cost deter you from calling an ambulance if you feel the situation warrants it.
  3. Make use of other staff or patrons in the immediate vicinity to provide assistance and make the necessary calls.
  4. Call Libraries and Cultural Resources Administration at 220-5953.  We will provide support and coordination in both emergency and non-emergency situations.  We also have the emergency contact names for staff and can make those calls.
  5. A ‘Campus Accident/Incident Report' needs to be completed by those directly involved in the situation once it has been resolved.  This gives us a chance to debrief and look at anything we may want to change in the way of our procedures in these situations.  We learn from every situation that occurs.